8.1 We offer a nationwide delivery service using a third-party pallet network. Various delivery options are available and are displayed on the website. Please note that all delivery dates are given in good faith and are estimates only.
8.2 We can only deliver to addresses in the UK. Please contact us for deliveries overseas.
8.3 Although we make every effort to ensure your Products are dispatched and delivered within the estimated timeframes, we cannot guarantee that they will be affected by unforeseen issues affecting our delivery partner. If we are unable to meet the estimated delivery date, we will make every reasonable effort to contact you with a revised date.
8.4 The vast majority of our orders are delivered on wooden pallets and are kerbside only. This means the delivery driver will unload the pallet containing your Products to the nearest safe place to your address. This is solely at the driver’s discretion. Please note the driver is not authorized to manually unload the pallet or enter your property.
8.5 You must make all necessary arrangements to take delivery of your Products on the estimated delivery date, in accordance with the stated delivery times for the delivery charge you have paid.
8.6 A signature will be required to acknowledge delivery. The signature of a person accepting delivery at the delivery address will be proof that delivery has been made.
8.7 All our deliveries need to be checked and signed for, immediately upon delivery. If you see or suspect any damage, the delivery note must be signed for as “DAMAGED”.
8.8 We can only leave goods unsigned for with prior permission from you. In this case, the goods become your responsibility and we will not be liable for any damaged or missing Products.
8.9 If we are unable to deliver because you do not accept delivery of the Products or because no-one is present to sign for delivery, then you may be liable to pay any re-delivery charges we incur.
8.10 Do not book a tiler or any other trades person until you have received your full order and are satisfied with the Product. We will not be held responsible for any financial loss incurred to you through late or incorrect delivery.
8.11 Most of our orders are delivered on a vehicle the size of a bin lorry. Please advise us in advance if a smaller vehicle is required - there may be additional charges for this. You can notify us at the point of ordering in the comments box, or by emailing us at info@tilejob.co.uk.
5.2 You have a legal right to cancel a Contract between you and us within 14 days of delivery of your Products. There will be a restocking charge of 50% of the goods returned. Some items are non-refundable/non-returnable, such as special offers, discounted/end-of-line/ex-display items, sale items, special orders, grouts, adhesives, and sealants, as well as tiles that have been installed.
In this case, you will receive a refund of the price paid in accordance with our returns policy below. Please note the right to change your mind does not apply to any bespoke Products you purchase from us (i.e. Products that we supply that are not listed on our website)
5.3 To cancel a Contract, you must inform us in writing, by email or by telephone. We advise emailing us at info@tilejob.co.uk. The Products must be in the same condition in which you received them, i.e. perfect resalable condition and undamaged in any way, and still in their original and unopened packaging. It is a legal obligation for you to take care of the Products whilst they are in your possession.
5.4 This cancellation right does not apply in the case of Products which have been opened, unless faulty.
5.5 Unless the Products are faulty, you will be responsible for the cost of returning the Products to us. If we offer to collect the Product from you, we will charge you the cost of this collection and subtract from any refund given.